Refund policy

We want you to be happy with Kerf Pro. If it isn’t right for you, here is how refunds work.

14-day money-back guarantee

You can ask for a full refund within 14 days of any Pro payment, monthly or yearly, first payment or renewal, for any reason. When we refund a payment, the Pro period it paid for ends and your account moves to the free plan. Your projects stay.

This is on top of your rights under South African law, including the cooling-off period for online purchases in the Electronic Communications and Transactions Act.

After 14 days

Payments older than 14 days are not normally refunded, but you can cancel at any time so that nothing renews, and you keep Pro until the end of the period you paid for. If something went wrong, such as being charged twice or Pro not working, contact us whenever it happens and we will put it right.

How to ask for a refund

Our orders are handled by our reseller, Paddle, who processes refunds for us. Email hello@kerfcutlist.com with the email address on your account, or use the link in the receipt Paddle sent you. You can also contact Paddle directly through paddle.net.

Refunds go back to the card or payment method you paid with, in the currency you paid in. They usually appear within 5 to 10 working days, depending on your bank.

Cancelling

Cancel Pro from Plans in your account menu. Cancelling stops future payments; it doesn’t refund the current period unless you ask within 14 days of paying for it.